Aurigny Flight Disruptions Cause Frustration Among Passengers Aurigny flights were grounded due to Storm Austen, causing delays and cancellations to passengers' travel plans. Liv Bichard, a passenger, had her flight from Guernsey cancelled and rebooked multiple times without adequate warning. She expressed her frustration, stating that more updates through email or text message would have been helpful. Other passengers also complained about the lack of communication from the airline. Aurigny's chief commercial officer, Philip Saunders, acknowledged that the airline did contact passengers and prioritized safety. However, he explained that travel agents were responsible for contacting passengers who booked through them, and there are legal limits to the communication the airline can undertake directly with passengers. Saunders stated that aircraft were moved off-island to avoid the worst of the weather, and it would take several days to clear the backlog of delays. He also claimed that the airline sent cancellation messages to all passengers, but passengers dispute this, citing a lack of communication.